Refund policy

Last updated: July 2026

At AQUAMAHI, we want you to shop with confidence. Please read our refund and return policy carefully before making a purchase.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Be returned in its original packaging where possible.
• Include proof of purchase or your order number.

Please do not return any item without contacting us first. Return instructions and the appropriate return address will only be provided once your return request has been reviewed and approved.

For any return enquiries, please contact us at info@aquamahi.com.

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Change of Mind Returns

If you wish to return an item because you have changed your mind:

• You are responsible for the cost of returning the item.
• Once the returned item is received at our fulfilment/virtual office, a £6 return handling and forwarding fee will be deducted from your refund.
• Any original delivery charges are non-refundable unless otherwise required by UK consumer law.

Your refund will be processed after the returned item has been received and inspected.

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Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item arrives:

• Damaged,
• Faulty,
• Defective, or
• Incorrect,

please contact us within 30 days of delivery at info@aquamahi.com, including your order number and clear photographs of the issue.

Where the issue is confirmed to be due to a manufacturing or fulfilment error, we will work with our fulfilment partner to arrange a replacement or refund where applicable.

No return handling fee or shipping deduction will apply for faulty, damaged, or incorrectly supplied items.

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Non-Returnable Items

We cannot accept returns for:

• Personalised or custom-made products.
• Products that have been used or damaged after delivery.
• Gift cards.
• Sale or clearance items (unless faulty).
• Any item that is not returned in accordance with this policy.

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Exchanges

We do not offer direct exchanges.

If you would like a different item, please request a return (if eligible) and place a new order separately.

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European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you may have the legal right to cancel or return your order within 14 days of receiving it, subject to applicable consumer protection laws.

Returned items must be unused, in their original condition, and accompanied by proof of purchase.

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Refunds

Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or card provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@aquamahi.com.